Submit a request
DayDays Remaining until Service Shutdown.
Your safety is our top priority. We have recalled the Basis Peak Device. We are shutting down service on all our devices and apps on December 31st, 2016. While Peak is the only device affected by this recall, we are offering refunds for all Peak and B1 devices and accessories.
Submitting this form will begin the refund process. Further instructions will be emailed to you, but here's what you can expect:
- Within 7-10 days you will receive an email with instructions on returning your unit.
- Within 7-10 days you will receive a prepaid postage label to return your device and accessories
- Once your item(s) are received, you will receive a refund check within 30 days.