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Service Shutdown Information We are shutting down service for all devices and apps on December 31 2016. We have issued a safety recall for the Peak and are offering refunds for all Peak and B1 devices and accessories.
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Charging

Charging Instructions

  • Make sure the wristbands are snapped securely into the module.


  • Attach the USB end of the connector to the USB port of your computer.
  • Locate the four pins inside the cradle of the USB connector.
  • Locate the four module contacts on the side of your Basis Band module.
  • Line up the four cradle pins with the four module contacts.
  • Snap the cradle from left (pin-side) to right (feet-side) of the module.  

  • If you've connected your Basis Band properly, your device display will briefly show “Charging Battery”.
  • It takes about 3 hours to fully charge a low battery. A fully charged battery should last 3 to 4 days.

 

A video of the process is shown below: 

 

If you run into difficulties syncing your Basis band, please visit our troubleshooting page.

 

Things to Avoid

  • Do NOT charge your Basis Band without the straps attached. The cradle will not fit snugly and the device will not charge.
  • Do NOT disconnect the cradle from your computer or remove the cradle from the Basis Band while it's uploading your data.
  • Do NOT tightly wind the cable while traveling.


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