The Basis Online Store has a 30-day return policy. You may return to us any functioning Basis product you purchased from us within 30 days of purchase for a full refund (based on your method of payment). If you purchased a Basis product from a third party, such party will provide information about eligible returns.
The Basis band also has a 1 year limited warranty.
To read our full return and warranty policy please visit:
For help regarding a return or warranty service, please submit a request