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Service Shutdown Information We are shutting down service for all devices and apps on December 31 2016. We have issued a safety recall for the Peak and are offering refunds for all Peak and B1 devices and accessories.

Return and Warranty Policy

The Basis Online Store has a 30-day return policy. You may return to us any functioning Basis product you purchased from us within 30 days of purchase for a full refund (based on your method of payment). If you purchased a Basis product from a third party, such party will provide information about eligible returns.

The Basis band also has a 1 year limited warranty.

To read our full return and warranty policy please visit:

For help regarding a return or warranty service, please submit a request


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