Basis Support - The Customer Pulse

Welcome to the Basis Support page - your resource for finding support information, contacting our support team and getting the latest updates on our web and mobile service.

Basis Server Status: 04/03/2014 - As of 2pm PDT our servers are back up and running at full health!

Search Our Forums: You can use the search bar below to find answers to many common questions about Basis, or to troubleshoot issues you may be having.

Questions for our Support team?: Please select the orange "Ask Us" tab on the right side of this page to open a trackable support request with us. We normally respond within 24 - 48 hours if not sooner (excluding weekends and holidays).

First Time Setup?: For assistance setting up your Basis band for the first time, please see the following link for a helpful video tutorial:
Setup Tutorial


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