Basis Support - The Customer Pulse

Welcome to the Basis Support page - your resource for finding support information, contacting our support team and getting the latest updates on our web and mobile service.

Basis Server Status: 04/24/2014 - As of 4pm PDT our servers will be down for a period of maintenance - during this time syncing and accessing the website or your account may not be possible. We apologize for the inconvenience and appreciate your patience while we improve your Basis experience!

Search Our Forums: You can use the search bar below to find answers to many common questions about Basis, or to troubleshoot issues you may be having.

Questions for our Support team?: Please select the orange "Ask Us" tab on the right side of this page to open a trackable support request with us. We normally respond within 24 - 48 hours if not sooner (excluding weekends and holidays).

First Time Setup?: For assistance setting up your Basis band for the first time, please see the following link for a helpful video tutorial:
Setup Tutorial

 
 

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