Welcome to the Basis Support page - your resource for finding support information, contacting our support team and getting the latest updates on our web and mobile service.
Basis Server Status: 02-25-14 8:30AM PST - Our web and mobile services are operating normally. If you are having connection and/or syncing issues, please contact our support team as noted below.
Search Our Forums: You can use the search bar below to find answers to many common questions about Basis, or to troubleshoot issues you may be having.
Questions for our Support team?: Please select the orange "Ask Us" tab on the right side of this page to open a trackable support request with us. We normally respond within 24 - 48 hours if not sooner (excluding weekends and holidays).
First Time Setup?: For assistance setting up your Basis band for the first time, please see the following link for a helpful video tutorial: