Not Tracking Steps Correctly

My device doesn't seem to be reading my steps accurately at all. I get up every hour at work to walk a certain route. I just counted the steps I took on that route, and it was 498 steps. When I started my device said I had taken 2133 steps today (when I've done that same route 5 times already, plus a ten minute walk this morning). When I got back to my desk, it says I am at 2159 steps. Meaning it only recorded 26 of my 498 steps. My battery is fully charged.  I tried hitting the reset button and running the same experiment.  I counted that I took around 600 steps and it still tracked around 23 of those 600.   Could I have a bad unit?

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Comments

  • Avatar
    Leo Baghdassarian

    Well I have to agree here.  I'm a bit of a tracking nut and have access to a lot of gadgets.  However, in my experience, the watch inflates steps rather than misses them.  I've compared it against a nike fuelband and and iPod Nano (6th gen, built-in pedometer). It's consistently higher that both of them.  Will compare with a fitbit soon.

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    Matthew Wilson

    I just received my Basis yesterday and it is severely under counting steps when I take my walks.  My walking pace is 4.2 MPH and I usually take just over 2000 steps per mile.  Last night I walked 4.5 miles and it only counted a little over 4000 steps, and this morning I walked 1.2 miles and it only counted 600 which is even worse.

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    George P

    Had my watch for about 4 weeks now and it has been tracking steps well enough. But just today I walked 2 miles on a treadmill and only registered 180 steps. I know there is something in the algorithm that is supposed to eliminate random movements from the step count. I wonder if there is some trick to override this feature to ensure the watch is counting your current activity.

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    Dana Donnenwirth

    Thus far, compared to my step tracker on my Samsung Galaxy SIII and a traditional pedometer worn on the belt, the Basis band has been severely under-counting steps (50%).  My suggestion would be to leverage the upcoming Android app to utilize it (and the band) to count steps alongside the Basis band.

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    Marianne Evans

    I'm going to have to agree on this.  I received my Basis on Saturday and basically began wearing it that night after it charged all day while I wasn't home.  Here are my Fitbit vs. Basis stats for Sunday through this point today:

    Day/Fitbit/Basis

    Sunday             Fitbit 11779 /  Basis 9179  = 2600 steps (22%) or approx 1.3 miles missed

    Monday             Fitbit 6811   /  Basis 5475 = 1336 steps (19.6%) or approx .67 mile missed

    Today (so far)  Fitbit 2622   /  Basis 1483 = 1139 steps (43.4%) or approx .57 mile missed

  • Avatar
    Laughlin Elkind

    My step count seems grossly inaccurate as well - it is showing 1281 steps today when I've only walked about a quarter mile. Is there any way to tune the band to your stride?

  • Avatar
    Donna Spruijt-Metz

    I started using Basis two days ago. It is grossly underestimating my steps and thus useless

    Fuelband today: 2197

    Fitbit today: 3664

    Basis today: 373

    Seriously? 

  • Avatar
    Damien Blenkinsopp

    Received my basis this morning, and so far the counter for steps is still at Zero.

  • Avatar
    neogeomm

    is there a manual somewhere that tells you how to calibrate the pedometer portion of this device? I just got mine yesterday and steps taken are still Zero.

  • Avatar
    todd sawicki

    I have the same issue as the last poster - got my basis yesterday and it still shows zero steps.

  • Avatar
    Chris Bermillo

    I got mine on the 3rd as well.  Mine shows steps.

  • Avatar
    Hartti Suomela

    +1 on this. The step measurement is highly inaccurate. I just walked about 1.3 miles which is way more than 2000 steps for me, However Basis claimed that I only took 1339 steps. I got suspicious already during the walk, when I decided to count 200 steps myself, but Basis only counted only 8 steps during that time. The walk was a brisk walk from point a to point b. 

     

  • Avatar
    Yiongjampa

    I am having the same issue.  I am still wearing my fitbit, and in comparison, Basis is only counting one step out of 4!  That means it is off by 75%.  With the heart rate issues as well, I am wondering what is going on, and did I waste my money.  Hope Basis will respond to these concerns.

  • Avatar
    Kristin S. | Basis

    @All Thanks so much for the thorough feedback. I want to assure you that we read our forums on a regular basis and understand the current pain points. 

    Basis is a wrist worn device so there's a threshold before the device starts counting. That enables us to prevent false positives due to things like typing and driving. Unfortunately, that also means stop and start steps such as walking around the office may not be counted.

    We're currently working on improvements to our steps algorithm and we're always looking for volunteers who might like to participate in future beta testing. Feel free to contact support@mybasis.com directly.

  • Avatar
    George P

    Would it be possible to allow some sort of manual setting where a user could hold down a button on the watch that tells Basis that I am starting exercise? This would override the filtering algorithm and count all steps until the button is pushed again. I know Basis is sensing the steps I'm taking; it's just choosing to ignore them.

  • Avatar
    Muhammad Imran

    Same is the case with mine too. I walked around 1 mile and the steps shown on device were only 100 maximum, during walk I was consistently checking it and seems always like hanged and not recording activity. This is strange, it should not be like this. There are other devices like FitBit which are highly accurate, definitely they also have mechanism built in to device to avoid false positive. I do not understand the method which BASIS is using, its pointless to ignore your whole walk of around 1 mile. BASIS team kindly have some proper firmware update to resolve this annoying issue.

  • Avatar
    Derek Hodges

    I was having the same problem with the Basis not counting steps consistently.  Basis Support told me that if the band isn't tight it may read that it is 'off wrist.'  I tightened the band and wore it higher on my arm and now the Basis band is very consistent and accurate.  So anyone else having the issue with it not counting steps, make sure it is tight and there is no gap between the band and your arm.  I'm much happier with my Basis band now that it is counting correctly and consistently!

  • Avatar
    Alex Muir

    Derek- when you say higher on your arm- do you mean closer to the wrist or closer to the elbow? I have tried both, as well as having the band as tight as I can ( so tight it leaves a pretty deep impression on my skin) and I still dont get accurate step counts, and find that when I'm simply walking- not a brisk pace with lots of arm movement, that it will stop counting for lots of steps.

  • Avatar
    Tramecia

    I agree that my watch is also seriously under counting my steps.  My fitbit had over 10K steps but my basis band only showed about 5K...Not sure what that's about!

  • Avatar
    Jeffrey Moss

    I have noticed that steps are under-counted, and when I do have a number of steps, the heart rate misses some readings.  The heart rate issue probably isn't that big of a deal, because I'm getting enough readings in to create a daily trend pattern.  However it would be nice if the steps were more accurate.  I'd be willing to volunteer in future beta testing to help improve this feature.

  • Avatar
    Derek Hodges

    Alex,  I moved the band closer to my elbow.  Above the wrist bone.  And made it pretty tight on my arm.  That's what fixed the under counting for me.  It sounds like you did the same thing already though.  For me I really believe it was because the band wasn't flat against my arm and it thought it was "off wrist."  Good luck and I hope you get it figured out!

  • Avatar
    Trixie Jennifer Kennedy

    I've had this band for 24 hours and it doesn't track most of my steps at all. Says I've only walked 467 at this point. I have had several other trackers in the past and it should be closer to 3000 for today. Looks like I'll probably have to send back :(

  • Avatar
    Jonas Luster

    Today I was part of a "Winter Wonderland" tour as guide. The tour is a little over a mile in distance, being the tour guide I had to walk back and forth a little. I also spent the morning walking around the area a few times to familiarize myself with the effects and places. I did the tour seven times. All in all this should have come down to no less than eight or nine miles, 18,000 to 20,000 steps. My Basis B1 gave me 6,000 - and that's after I also ran home.

    Curiously it also gave me a few minutes of biking, which I didn't do.

    Coming home at 6 I fell into bed. I'd been up since 4:30 and needed a nap. I slept from six to about midnight, roughly five hours and a tad. Basis tells me I slept 2 hours 11 minutes and woke up once - my cat would disagree, the beast woke me up three times.

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    Andre Austell

    I received my basis band last week and like it a lot. I noticed that it seems to track data when I'm not wearing it. Data such as steps, calories burned which raises a few red flags with me about the accuracy. I also noticed that when I woke up this morning that I had apprently take 1487 steps. I do not think this is right as I don't sleep walk (which the basis band would notice right. Haha). I was wondering if there was an at home fix for these issues or if I need to return the device. I like it a lot but such inaccuracy does not help me one bit

  • Avatar
    Ashley Swiggett

    I got the my basis band about a week ago and have been wearing it 24/7 (except to shower) and it's fairly accurate. I found wearing the sensor on the bottom of my wrist (upside down) gives a better reading for heart rate b/c there are more veins to read. I also walk to and from work every day with my hands in my pockets and it accuratley picks up those walks as well as my walks around the office. However when I use any machines at the gym it doesn't pick up steps very well (ie elliptical type machine)

     

    Not sure how it picks up biking. I'll be interested to see if it picks up spinning.

  • Avatar
    Son-of Man

    Have had the device for about a month and a half now. Like most of it, but the steps thing is hit or miss.

    Much of my day I am on the phone and I pace for most of my conversations. On most days Basis claim that i've walked 500 to 1000 steps on average, even after I have been pacing for over half a day non-stop.

     

    At the same time, it seems to count fine when I am actually hiking.

     

    I wonder if it is too heavily biased toward arm-waiving and this is why it's missing much of the in-office pacing?

  • Avatar
    Russ McGuire

    Ever since Basis did the software update that shows the time of the current activity on the main time screen, I've become much more sensitive to this problem.  I generally don't think that the Basis miscounts steps.  I think the problem is that it completely blanks out for long stretches in the middle of exercising.  I typically take a 20 minute walk in the afternoon - non-stop - not even a pause.  For some reason, at times, the Basis will see this as multiple much shorter walks with blank stretches in between.  Sometimes I'll notice that it's not counting steps and no matter how vigorously I start moving, I can't seem to wake it up.  Note - the time is still being accurately displayed, so its not that the device has turned off - it's just oblivious to movement.  Not a good thing.

    It's very frustrating to miss habits simply because the stupid device doesn't do what it's supposed to do...

  • Avatar
    Russ McGuire

    This goes with my last comment.  I just completed a 25 minute 1.5 mile walk.  Basis says I did a 7 minute walk (843 steps) and 19 minutes later a 6 minute walk (515 steps).  It blanked out for 12 minutes in the middle of the walk.  What a piece of junk...

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    Kate McFadden

    I have found in comparing it to my fitBit (which I've tested against my actual steps) that it tends to undercount. Figure it's not the worst thing in the world to, in real life, go over my actual step count, but it does make some of the goals worthless and/or unreachable. And, Basis is also inconsistent in how or when it count steps.  It completely misses almost all steps I take when I'm pushing a shopping cart (randomly noticed) but it seems to be much more accurate the longer I walk in any given "session". If I'm going to use a device, I would like it to be more accurate than this one is. 

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    James Booth

    Just to add my two cents...  It seems like when I'm in the kitchen doing dishes or something where I take a couple steps and stop (and repeat) the Basis doesn't track any steps.  I have a small house, thus, I don't get many steps when it feels like I never stop moving. 

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